Warranty

Rictor Warranty: Built on Trust, Backed by Support

At Rictor, we build our smart electric mobility products to the highest standards of quality and durability. This Limited Warranty reflects our confidence in our products and our commitment to your riding experience.

This policy applies only to Rictor products purchased from an authorized Rictor dealer within the United States.

Your First Point of Contact: Your Authorized Dealer

Since Rictor sells through a network of expert dealers, your original point of purchase is your primary contact for all warranty service, parts, and support. Your local dealer is trained and equipped to handle diagnosis, warranty approval, and repairs directly with Rictor on your behalf.

The Rictor Warranty Claim Process

1. Contact Your Dealer: Reach out to or bring your product to the authorized Rictor dealer where you made your purchase.

2.Dealer Manages the Process: Your dealer will assess the issue, communicate with Rictor for warranty approval, and perform any necessary parts replacements.

3.Direct Support if Needed: If your original dealer is unable or unwilling to provide support, please contact Rictor directly at support@rictor.com with your proof of purchase and detailed photos/videos of the issue.

[Rictor Limited Warranty Policy]

Warranty Coverage & Duration

• Frame & Rigid Fork: Lifetime Warranty
• Battery: 400 charge cycles or 2 years from the original purchase date, whichever occurs first.
• All Other Components: 2 years from the original retail purchase date.

What Is Not Covered

This warranty does not cover the following:

• Products not purchased from an authorized Rictor dealer in the United States.
• Second-hand, used, or demo-unit purchases.
• Labor costs for assembly, diagnosis, or repair.
• Cosmetic issues, including paint, finish, and graphics.
• Suspension forks or components.
• Normal wear and tear, including but not limited to:
  • Tires, tubes, and brake pads
  • Chains, sprockets, grips, and bearings
  • Cables, housings, and stripped threads

• Damage resulting from:
  • Accidents, misuse, or improper maintenance
  • Modifications or alterations not approved by Rictor
  • Assembly or repairs performed by a non-authorized mechanic

Important Disclaimers

• Rictor requires photo or video evidence of the defective component before authorizing any replacement.
• This Limited Warranty is your sole and exclusive remedy. Rictor is not liable for incidental or consequential damages, such as loss of use, time, or personal injury.
• This warranty gives you specific legal rights, and you may have other rights which vary from state to state.
• Rictor reserves the right to modify this warranty policy.

Key improvements and brand alignment in this version:

• Brand-Centric Opening: The introduction reinforces Rictor's commitment to "smart electric mobility" and "your riding experience."
• Clearer Structure: Information is grouped under intuitive headings, making it easier for customers to find what they need.
• Professional Tone: The language is clear, professional, and customer-focused, aligning with a premium brand image.
• Direct Contact: Uses a plausible support email (support@rictor.com) for direct customer escalation.

You can use this as a direct foundation for your website's warranty page. It is always recommended to have the final policy reviewed by a legal professional to ensure full compliance with local and federal regulations.