Introduction

For some reasons you may need to cancel your order, we hope you can understand our return policy before purchasing to reduce the possibility of returns.

Returns of New and Unused Items Within 30 Days of Receipt. We allow you to return any item in new and unused condition within 30 days of receipt for a full refund. Return shipping costs are borne by the recipient.

For pre-owned items, we will deduct the return shipping fee and a 20% restocking fee from the final refund.

This return policy only supports products sold on the RICTOR website. For products sold on other platforms, please contact the after-sales customer service team of the corresponding platform to resolve after-sales issues.

 

Return request:

If upon inspection, your electric bike has been ridden, you will be responsible for return processing shipping costs and the item is not eligible for return and you will be required to pay additional usage fees. If damage occurs upon arrival at the warehouse, you will be responsible for all repair and return processing fees.

When will I receive my refund: 

Once the product is returned, after our inspection, the balance will be refunded via the original payment method, minus the applicable fees.

 After the refund is processed, the funds will arrive in your payment account within 3-7 working days.